LISTENING AND RESPONDING TO OUR STAKEHOLDERSGrievance management is an essential part of community engagement and support. In Ghana, grievances are received, recorded and reported internally to the IFC and the Ghana Environmental Protection Agency (EPA). Issues gathered through this process are discussed and investigated with the relevant Tullow functions (EHS, Operations and HR, for example) with the goal of resolving and reporting back to the respective source of each grievance. This robust process has involved the investigation of health and environmental concerns in fishing communities, perceived under-employment from within the Western Region, and requests for educational support. While not every grievance can be resolved, or is necessarily the responsibility of Tullow to manage, the process and detail required to understand each concern underpins our community work and strengthens our social licence to operate.www.tullowoil.com31

BUILDINGTRUSTIN SOUTH & EAST AFRICA32Tullow Oil plc 2011/2012 Corporate Responsibility Report