8Edinburgh International Film Festival 2011HOW TO DO EIFF1. Choosing your films and events Finding films and events EIFF films and events are listed alphabetically andbelong to sections which are colour coded for easyidentification. More information on sections can befound in the Index on pages 6 and 7 of this brochure.Calendar At the back of this brochure is a day-by-daycalendar to help you to choose films by timeor day of the week.ClassificationMost EIFF films do not hold a rating certificate (i.e.PG, 15, 18) at the time of screening. The nature of allfilms is conveyed in the A-Z Section. If in doubt, phonethe box office on 0131 623 8030 for advice.Film / event length Running times are included at the top of eachprogramme entry. However, many EIFF films caninclude an introduction and Q&A which are notincluded in the running times, so bear this in mindwhen booking. If a short film is being shown with a feature, this will be mentioned in the film entry.2. Booking your tickets The EIFF Box Office opens at 10:00 on Wednesday 18May for Filmhouse Members only. Wednesday 18 Mayand Thursday 19 May are advanced ticket booking daysfor Filmhouse Members only. Tickets go on generalrelease on Friday 20 May at 10:00.BOOK ONLINE: www.edfilmfest.org.ukBOOK BY PHONE: 0131 623 8030BOOK IN PERSON: Filmhouse10:00-21:00 18 May - 19 May (Filmhouse Members only)10:00-21:00 20 May - 15 June10:00-22:30 15 - 26 JuneDuring Festival dates only (15-26 June)Festivalhouse@Teviot: from 10:00 until late.Cameo (for Cameo screenings only): from 10:00 until late.You can also buy tickets on the door at any of thesevenues 30 minutes before the event (cash onlyand subject to availability).Free ticketed eventsInspace: tickets for events at this venue must be booked online at www.inspace.ed.ac.ukAll other venues: free events at all other EIFF venues can only be booked over the phone or in person at Filmhouse or Festivalhouse@TeviotGetting your ticketsTickets booked before Monday 13 June can be collected from Filmhouse or posted subject to a £1.50 booking fee. Tickets bought after this date can be collected from the EIFF Box Offices at Filmhouse and Festivalhouse@Teviot until 30 minutes before the event/screening begins (see opening times above). After this, they will be held for collection at the venue of the screening/event until 10 minutes beforescheduled start time. Tickets can be purchased in person at our box offices right up to their start time, provided the event is not sold out. If an event has sold out, tickets may be available on a stand-by basis. There is a Stand-By queue at each box office for this purpose.Ticket refundsWe do not refund tickets except in the case ofcancellation.

All That Heaven Allows9Not sure where to begin? Check out our simple guide to getting the best from EIFF this year!3. Ticket pricesFull and concessionary prices are included in the film/event information in this brochure. A £1.50 booking fee will be charged per transaction for all telephone bookings and where tickets are selected to be posted.ConcessionsConcessions are available to senior citizens, students,current military personnel and veterans, the unemployed, people who are registered disabled and their carers, Equity Members, and under 18 year olds in full-time education. Proof of status will be required when purchasing or collecting tickets.4. Take your seat Where to sitSeats are unreserved apart from at Festival Theatre. Doors open approximately 15 minutes before the start of an event. For information on accessibility please see page 65.Venue informationFurther information on EIFF venues can be found on page 65.Late admittanceIf you are late and the screening has already started,expect to wait and we will do our best to show youto your seat at an appropriate juncture. Cinemamanagement reserve the right of admission and theusher's decision on this is final. We cannot offer youa refund if we are unable to seat you due to latecoming.5. Stay in the loop Becoming an EIFF web member really is the best and easiest way to keep up to date with information on our events, special guests and ticket giveaways.We keep our website updated with news on events and screenings - not to mention some excellent competitions, extra features, insider photographs and more.Signing up takes seconds and is absolutely free. With exclusive competitions and the latest Festival information, join up and get in the know! edfilmfest.org.uk/register Join us on Facebook and Twitter for even moreupdates, offers, promotions and information!Pick up your official 2011 EIFF t-shirts from the foyer at Filmhouse. t-shirts £10.00