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55BOOKING CONDITIONSAND OTHER IMPORTANT INFORMATIONWHAT'S INCLUDED IN THE TOUR PRICEInter-city travel: By private motorcoach, trains and ferries (see itineraries).Traveling: By air-conditioned luxury motorcoaches. Please note that on some Regional Tours and London sightseeing, motorcoaches without toilet facilities are used. If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of C$10 per person will be made. Air transportation: Within Europe is included in the Land price only when indicated in the First Class Travel Highlights panel on specific itineraries.Hotel accommodation: Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower. When booking triple rooms please note that in some hotels may consist of one double bed and the third bed may be a 'roll-away' bed which will limit space in the room. Availability of triple rooms is limited. Note that single rooms in European hotels are generally smaller than twin-bedded rooms and that European hotel standards, facilities and services provided may vary from those in other parts of the world and are often local in style. Substitute hotels may be used at certain times and will be of similar standard whenever possible. There are a limited number of twin-shared rooms available with our Room Share Service. Passengers who are members of Hotel Frequent Traveler programs are not entitled to earn points with any of the hotels featured on a Trafalgar vacation.Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available at extra cost. Travel Director: Guided vacations are conducted in English only by a professional multi-lingual Travel Director. Please refer to individual itinerary pages.Meals: In-flight meals and snacks are served according to airline policy. Continental or buffet breakfast on all tours. Dinners are included as detailed on itineraries. All meals are included on cruises.Sightseeing: Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary are included. Transfers: Between airports, hotels, railway stations and piers in Europe where indicated on the tour itinerary. London airport transfers are included provided passengers have booked a land and air package with Trafalgar. Included Gatwick transfers will be by express train. Conditions apply, refer to page 53 for details.Porterage & luggage: Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Note that porterage on train tours at train stations is not included. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs (23kg). A charge of US$3 per travelling day will be collected by the Travel Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions. However it cannot be guaranteed that more than one suitcase will be carried. Hand luggage should be one piece per person and should be limited in size (not exceeding 30x28x14cm or 12"x11"x6") so as to fit under your coach seat or in the small overhead shelf. These are the responsibility of each tour member and should be taken onto the motorcoach with you. Please note that luggage with telescopic handles and wheels will not fit in the overhead compartments and can therefore not be accepted as carry-on luggage for safety reasons. Trafalgar will not accept liability for any loss or damage to baggage or any of the passenger's belongings. Passengers should report any lost items to the Travel Director who will assist in completing a lost property form that can be used for any insurance claim in this matter. However, Trafalgar cannot assist in locating any lost items once the passenger has returned home.Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for baggage regulations and related fees. Trafalgar is not responsible for additional fees imposed by air carriers regarding baggage.Tips: All tips are included for services on tour provided by dining room waiters, chambermaids and porters at hotels, airports and docks.WHAT'S NOT INCLUDED IN THE TOUR PRICETransatlantic airfares (unless you purchase a land and air package), air-related taxes and fees (these are stated separately for land and air packages); airline fees for checked and/or excess baggage; London airport transfers except when booking an air and land package with Trafalgar; insurances of all kinds; tips to Travel Directors, motorcoach drivers, local city guides and cruise staff; gratuities on ferries, trains and cruise ships; porterage at train stations; laundry; phone calls; minibar; beverages; meals not detailed in the itinerary; optional excursions; and all items of a personal nature. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition or due to illness, or as a consequence of official action by the government of any country visited.RESERVATIONS & PAYMENTS Deposit Final Payment C$200 per person per tour At least 45 days prior (non-refundable, non-transferable) to tour departure* date1. Please make cheques and money orders payable to your Travel Agent. We also accept MasterCard, Visa and American Express. Your payment is not deemed made until it is received by Trafalgar.2. Your land reservation will be confirmed on receipt of a non-refundable deposit of C$200 per person per tour, which is required within 7 days of booking (except on some departures where space is limited and your deposit may be required sooner. You will be advised at the time of booking). Your reservation will automatically be cancelled if the deposit is not received within the specified period.3. Payment in full is required at the time of booking for reservations made less than 45 days before tour departure*.4. Travel Agency cheques must be received within 7 business days from the date payment is called in.5. Credit card bookings: Your authorisation to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Verbal authorisation of your credit card confirms your reservation. For security purposes, we are required to collect the passenger's credit card billing address as well as 3-digit CVC2 code (MasterCard) or 3 digit CVV2 code (Visa) or 4 digit CID code (American Express).6. Trafalgar reserves the right to cancel the reservation and impose cancellation charges (see below) should payments not be received within the above specified periods.7. Any change or substitute of a passenger name within 45 days prior to departure* will be deemed a cancellation and applicable cancellation fees will apply.8. Any special meal requirements will be made on a request basis only. Trafalgar cannot guarantee special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.TRAVEL DOCUMENTSTravel documents will be sent to you approximately 21 days before tour departure* (provided full payment has been received). If final payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent. If you are leaving home earlier, please ask your Travel Agent to request travel documents in good time. Please also make sure that you provide your Travel Agent with the flight details that are booked independently from Trafalgar no less than 21 days prior to flight departure (see page 53). Please note that entry to another country may be refused even if the required information and travel documents are complete.BOOKING CHANGES, CANCELLATIONS & REFUNDSBooking changes: A fee of C$30 per person (per change) will be charged for any revision or alteration made to a reservation after the booking is confirmed. Any alterations, including any type of name correction, risk the loss of air space or increased airfares. A change of tour date or tour itinerary within 45 days of tour departure* will be treated as a cancellation and normal cancellation fees will apply. Cancellations: If notice of cancellation is received by Trafalgar 45 days or more prior to departure, the non-refundable deposit will be retained (including the Travel Protection Plan premium if applicable (see page 53).. Bookings with transatlantic flights, once ticketed, are subject to a non-refundable penalty of C$450 minimum per person. Some airfares including published fares booked by Trafalgar, are totally non-refundable.. If full payment is not received 45 days prior to departure the airline(s) has the right to cancel your air reservation. Regrettably, if payment is not received by Trafalgar we will not be responsible for lost reservations.. Notice of cancellation must be made either directly to Trafalgar or through your Travel Agent.The following charges will apply when notice of cancellation is given after the booking is confirmed:COACH TOURS No. of days prior to tour departure* Cancellation fee as a % of the total price 45 days or more C$200 non-refundable deposit 44-22days 25% 21-8 days 30% 7-1 days 50% Day of departure*/No show 100% *The departure date constitutes the date indicated on Trafalgar's confirmation. If you do not join the tour on the day of departure, cancellation fees will be 100%.Airline flights/tickets: After deposit has been received, any changes would incur a C$30 service fee per person plus any additional change or cancellation fee imposed by the airline. Please note: some airfares including published fares booked by Trafalgar, are totally non-refundable. Extra night hotel accommodations that is cancelled within 14 days of the booked date will incur a 100% cancellation fee, outside of 14 days the following fees will be charged. 45 days or more C$30 per person per tour 44 - 22 days 25% 21 - 15 days 30%Refunds and penalties: Illness or absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.Airfares: No refund will be made for cancelled air tickets on air inclusive bookings until tickets are returned to Trafalgar. Refunds for tour portion will only be processed after return of documents to Trafalgar. Please ensure that returned tour documents which contain airline tickets are sent by certified or registered mail. Lost ticket replacement can take up to 1 year and processing fees can be assessed. If a promotional airfare contained in this brochure is broken or extended for any reason, an additional cost may be incurred. Airfares are subject to change at any time. Changes to flight itineraries, schedule changes and name changes may result in penalties charged by Trafalgar and/or the airline concerned and passed on to the passenger.All prices shown exclude Travel Agent service fees. Please verify that the names i.e. First and Last Names on ticket matches the passport.  Changes to flight itinerary, schedule changes, name corrections may incur additional cost, change fees and new air schedules.  Air taxes and fuel surcharges are subject to change until receipt of final payment. Advance notice is required for date changes or cancellations. Changes and/or cancellations are subject to penalty fees up to 100% of the air ticket value. GENERAL INFORMATION AND CONDITIONSTour prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as of 11th August 2011. No surcharges regarding cost or currency fluctuations will be made to the LAND only price once the deposit is received. This guarantee however, excludes potential fuel surcharges and does not apply to taxes, charges or levies imposed by any government or its agencies. Airport taxes are subject to change. No refund will be made if costs are reduced. Please note that if the total tour price increases by more than 7%, passengers will have the right to cancel their tour within 7 days of notification of the surcharge without penalty. All prices are in Canadian Dollars unless specified.Tour participation: On all guided vacations children under 5 years are not eligible on coach tours. Children under 18 years of age must be accompanied by an adult. Trafalgar strives to provide a safe, enjoyable and memorable travel experience for all passengers. Trafalgar welcomes passengers with special needs or disabilities. However, please note the following:. Passengers are required to advise Trafalgar, in advance, of any physical, medical or other special needs that require accommodating. . All guests must ensure they are medically and physically fit for travel. Trafalgar may impose safety requirements necessary for the safe operation of the tour. Trafalgar may also exclude an individual from participating in a tour or an activity if that individual's participation poses a direct threat to health or safety. . Trafalgar does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.. Trafalgar does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. Trafalgar is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, Trafalgar may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which Trafalgar has no control. Accommodations on international tours may differ from those in Canada. Trafalgar cannot guarantee disability access or accommodations for passengers traveling on international tours. Trafalgar may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Trafalgar's terms and conditions. Trafalgar is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold Trafalgar or any of its related entities liable for any actions taken under these terms and conditions.Young traveler 5-17 discount: Young Traveler must be under 18 years old on the tour departure date, and must be accompanied by an adult, sharing a twin room. The young traveler must be the specified age at the time of travel to be eligible for the applicable discount and is limited to one young traveler discount per room. This discount cannot be combined with our Travel With Family and Friends Discount. See page 12-13 for full details.Itinerary variations: Trafalgar constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, and sometimes in reverse order, in which case hotels may vary from those stated on the itinerary pages. Religious Festivals, Holidays, Trade fairs (e.g. Amsterdam IBC Congress) or other events (e.g. Venice Film Festival on Lido) occasionally cause changes from scheduled hotels. In these and in other cases substitute hotels may be used and will be of a similar standard and location whenever possible. On tours that include cruises the ship may be changed due to operational reasons. Ports of call on Mediterranean cruises may be subject to alterations if weather conditions do not permit docking.On locally hosted tours, sightseeing and other services may occasionally be provided by third parties in which case transportation and itineraries may vary.Trafalgar's 'Be My Guest' experiences are unique and take place in singular exclusive locations. In the unlikely event that our local hosts are unable to welcome Trafalgar guests, Trafalgar will attempt to find an alternate experience or a highlight meal will be provided in place of the 'Be My Guest' experience.Holidays & Changes: During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary changes are made by Trafalgar to minimize inconvenience to our passengers. If, however, you feel your enjoyment might be diminished by such minor limitations, please check with the respective national tourist office before selecting a specific departure. Similarly, holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled highlight dinners, sightseeing or other activities.For your comfort: Trafalgar operates a daily seat rotation system and seats on coaches cannot be booked. Also there is a strict non-smoking policy on board motorcoaches, however, regular comfort stops are made on travelling days.Tour cancellation: Trafalgar reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Trafalgar will, whenever possible, offer an alternative tour of similar standard. If there is a difference in cost, it will be at the passengers' expense. If an alternative tour is not accepted by the tour participant within operating deadlines, we will refund all monies paid to Trafalgar and will be under no further obligation or liability. Trafalgar is not responsible for any additional costs/penalties incurred, on travel arrangements and air tickets purchased separately from the 'Air and Land' inclusive package. Trafalgar is not responsible for any other travel arrangements affected due to our cancellations.Extended stays: If you have arranged with us to remain at a destination before or after your tour, please understand your stay will be at your sole expense as is the transfer to either the hotel or airport. Regrettably, Trafalgar is unable to provide free transfers for passengers booking pre and post night accommodation in Europe. Please also be aware if your extra night hotel is not the hotel where your tour begins or ends, you will be responsible for your own transfer arrangements at your own expense. Additional transfers can be purchased from Trafalgar, please see page 53 for details.Travel insurance: Trafalgar recommends that all passengers purchase comprehensive travel insurance. Certain European countries have a requirement for foreign visitors to have valid medical insurance on entry. Trafalgar cannot be held responsible for denied entry should a passenger be unable to provide details to the authorities of such insurance. Other: Living standards and practices at the destination and standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.RESPONSIBILITIESTrafalgar Tours Limited, referred to as the Operators, undertake the following duties:1. The Operators shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection. 2. This brochure represents the entire agreement between the passenger and the above mentioned Operators.3. In the absence of their own negligence, neither the Operators nor their agents or co-operating organizations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitution of equipment or any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal belongings are at all times carried at the passenger's own risk. Baggage Insurance is recommended. The carriers, accommodation and other suppliers providing services are independent contractors and are not agents, employees, servants or joint venturers of the operators or their affiliates. All certificates and other travel documents for services issued by the operators are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operators are not responsible for any criminal conduct by third parties. 4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators nor their agents or co-operating organizations or service providers concerned will be liable for any injury, illness or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.6. All matters arising are subject to English law.7. Every effort is made to ensure brochure accuracy at the time of going to press; however Trafalgar cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.OTHER CONDITIONSIt is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.BOOKING ARRANGEMENTSThe person initializing or modifying the booking shall be deemed to have accepted the booking conditions.ADDITIONAL OPTIONAL EXCURSIONSWith Trafalgar, you will enjoy many of Europe's famous highlights as included features on your tour - at no extra cost. However, there is an exciting array of additional optional excursions which we make available to further enhance your enjoyment. These tours are optional, and are offered at special preferential prices. They can only be booked once you start your tour in Europe, as many of them are carefully programmed to coincide with the best highlights available at the time of your visit. A detailed list and cost of these and many more exciting options is included in your travel documentation. You can only book and pay for them through your Travel Director by cash, Visa, MasterCard and American Express credit cards.Complaints procedure: Should you have a complaint in respect of your vacation, you should inform your Travel Director/Representative immediately. If the matter cannot be resolved after the Travel Director's/Representative's best endeavours to do so during the vacation, your complaint can be made in writing to your local Trafalgar office. Data protection: 1. In order to process your tour booking, Trafalgar will need to use personal information for you and other passengers included in your booking, which may include each passenger's name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers for your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (such as sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. 2. We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you (by post, email and/or phone) about other tours and services offered by Trafalgar that you may be interested in. If you don't want to receive this information or want a copy of the personal information we hold about you, write to us at Trafalgar Tours of Canada Ltd, Attn. Marketing Department, 33 Kern Road, Toronto, Ontario, Canada, M3B 1S9. Trafalgar may charge a fee for supplying you with this information as permitted by law. All Continental Europe tours are operated by TRAFALGAR TOURS LIMITEDPicquet House, St Peter Port, Guernsey, GY1 1AF, Channel IslandsThe Trafalgar group of companies has Marketing/Sales/Administrative offices/agents in: Australia, Canada, China, Guernsey, Hong Kong, India, Israel, Japan, London, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA.TRAFALGAR TOURS OF CANADA LTD 33 KERN ROAD, TORONTO, ONTARIO, CANADA, M3B 1S9 TEL: (416) 322 8466WATS (Canada): 1-800 387 2680Email Address: info@trafalgartours.caTICO Wholesale Registration No 1583987 Retail Registration No 50015870 Sales Centre Hours: Mon-Fri 9am-8pm (EST); Sat 10am-4pm (EST) This brochure was published in August 2011 and supersedes any other current brochure on the market. For further information, visit our website at: www.TrafalgarTours.caAssociation of Canadian Travel AgenciesAssociation canadienne des agences de voyagesMajor Credit Cards AcceptedBeaver Architectural Ironmongery Ltd8:1192 SeriesPush pad bolt.Finishes: silver (SIL), satin stainless (SSS), polished brass (PB), colour coated (COL).Push pad rim latch.Finishes: silver (SIL), satin stainless (SSS), polished brass (PB), colour coated (COL).Item No.DescriptionBritishStandardLocking pointsUsable on door typeSingleDoublePlainDoubleRebated8.EX 293Push pad bolt.EN 1792üüüItem No.DescriptionBritishStandardLocking pointsUsable on door typeSingleDoublePlainDoubleRebated8.CT92-06Push pad latch.EN 1791üü

8:12Beaver Architectural Ironmongery LtdPush pad mortice actuator with cylinder mortice nightlatch. May be supplied with or without Euro cylinder for external access; ensures external security and internal escape. Surface mounted, non-handed, supplied with mortice plate.Finishes: silver (SIL), satin stainless (SSS), polished brass (PB), colour coated (COL).Item No.DescriptionBritishStandardLocking pointsUsable on door typeSingleDoublePlainDoubleRebated8.EX 306Mortice push pad.EN 1791üüüPullman latch, designed for use with 8.CT92-04 and 8.CT92-04 panic devices. Gives a smooth and postive latching action.Finishes: silver (SIL), satin stainless (SSS), polished brass (PB), colour coated (COL).Item No.DescriptionBritishStandardLocking pointsUsable on door typeSingleDoublePlainDoubleRebated8.PullmanPullman latch variant.n/an/aüüü92 Series