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Assertiveness is ability to say whatyou want, what you need or feel7 CPD hoursCoursecode0976Level FoundationDuration1 day Venues and datesLondon201113December201206March17SeptemberPrice£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsRelated courseßInfluencing Skills to Get Results (p99)Moredatesandtobookonlinewww.cim.co.uk/0976Overview This workshop focuses on how to become moreassertive. Assertiveness is based on aphilosophy of personal responsibility and anawareness of the rights of other people. Beingassertive means being honest with yourself andothers. It means having the ability to say directlywhat it is you want, you need or you feel,however, not at the expense of other people.Benefits to you and your company Getting the balance between being toosubmissive or aggressive at work is alwaysdifficult. This popular event gives you theconfidence to ensure that you are heard,respected and appreciated.Each member of your team brings individualstrengths and skills to your flourishingorganisation. Packed with cutting edge, highlyenjoyable, interactive exercises, this popular eventdraws out people's full potential so making themmore productive and successful as team players.Who this course is for Anyone looking to build confidence in themselvesor teams will find that this event helps youcommunicate more effectively with the keypeople you work with throughout your career. What you will learn ßKnow what assertive behaviour is and what itis not.ßDeal with non-assertive behaviour, in particularcoping with conflict.ßUse tools and techniques for being moreassertive.ßMake an impact, assertively - first impressionsdo count.ßBe heard, respected and valued.ßUse assertive questioning.ßUse the right words and tone of voice.ßDemonstrate assertive body language.ßTackle those difficult people.ßAdapt and flourish in hectic sales andmarketing environments.ßContinue to be a valued asset to yourcompany whilst remaining in control of yourown career.Learning approachThis workshop will be highly practical andinteractive allowing the group to discuss and shareexperiences. There will be a mix of small and largegroup activities, plus some written activities.Assert YourselfHow to achieve more in less timethrough research-proven training7 CPD hoursCoursecode1417Level FoundationDuration1 dayVenues and datesLondon201201February 10July11DecemberBirmingham201120September Manchester201115November Price£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsMoredatesandtobookonlinewww.cim.co.uk/1417Overview This course seeks to produce a measurable step-change in your overall ability to makeeffective use of your work and personal time. In a fun, non-threatening way, it increasesawareness of your present time challenges. Itprovides guidelines and techniques that can beshown to work in the realities of the workplace.Benefits to you and your company You will benefit by learning a flexible, practicalway of structuring your day, spending more timeon what is important to you and feeling more incontrol of your time. Increased confidence inmanaging tasks and achieving a better work-lifebalance are other typical benefits.The proven methods learnt on this course willhelp organisations benefit from increasedproductivity, fewer delays and enhanced timelyachievement of goals. More time will be spent onimportant value-adding tasks at the expense ofthe time-consuming unimportant ones.Who this course is forThere are no specific pre-requisites for thiscourse. The training is aimed at people withresponsible roles at all levels and all functionsthat have some discretionary use of their time. It is equally suited to the small business andmulti-national. What you will learn ßIdentify and avoid the 'chicken farmersyndrome' and other common time traps.ßDevote more time to what is really important inwork and life.ßClarify and achieve expectations througheffective planning, monitoring, diary andpersonal time management.ßPlan and prioritise daily tasks, cope with the'expected unexpected' and spend more timeon the important value-adding tasks.ßPlan and protect quality time for quality tasksby managing interruptions.ßSay no acceptably and prevent pressurebecoming stress.ßHave increased confidence and results fromdelegation.ßImprove your contribution to or chairing ofmeetings.ßDevelop a personal time management toolkitthat combines the benefits of both technologyand paper.ßWork with an uncluttered desk and effectivefiling system.ßManage emails efficiently.Learning approachßInter-active, relaxed and fun.ßWork-based examples to illustrate concepts.ßDiscussions to explore ideas and exercises to consolidate learning.ßResearch-proven methods to measure post-course improvement. Time ManagementBusiness, Management and Finance96Training bookings and advice +44 (0)1628 427200In partnership withGet a free A5 Filofaxmanagement systemworth £95 to helpimplement the ideasand combine with yourelectronic systems

Build powerful relationships forbusiness successOverview Networking is an incredibly powerful tool forpersonal and business development. Sadly, it isalso a tool that is often misunderstood, misusedor ignored. This course will equip delegates witha structured, proven approach to networking thatdelivers results and works hand in hand withmainstream marketing. The course is intensiveand practical. Delegates will leave with a detailedpersonal action plan for more effective networking. Benefits to you and your company Strong personal relationships with the rightpeople are a cornerstone of business success.Yet in so many businesses, the approach tobuilding these relationships is unplanned andunproductive. You will leave equipped with atoolkit for effective networking whether you'renetworking for business or for yourself. This course teaches delegates the role andimportance of effective networking as a businessdevelopment tool and equips them with the skillsthey need to build powerful business relationships. Who this course is forThis course is for anyone who wants to improvetheir networking skills for use in either a personalor business context. It is likely that middle andsenior managers will benefit most from acommercial perspective, given the type ofrelationships they will be developing on behalf oftheir organisations. What you will learn ßUnderstand the role and importance ofnetworking.ßPrepare a networking plan and set networkingobjectives.ßIdentify and profile networking targets.ßSelect, create and get the most fromnetworking opportunities.ßNurture powerful and productive relationships. ßCapitalise on the opportunity of social media. ßPrepare and rehearse to be impressive.ßMeasure your success and avoid the 'busyfool' trap.ßIntegrate networking with mainstreammarketing. Learning approachThe course is practical and highly interactive.Delegates use content to develop a personalplan throughout the day. The typical learningcycle repeated through the day will be:ßIntroduce new idea, model or approach.ßDiscuss how this can be applied to personal/business situations.ßApply learning to individual plan.Delegates will also be set networking tasks ineach of the breaks.Networking for Results Book onlinewww.cim.co.uk 97Business, Management and Finance7 CPD hoursCoursecode0435Level AdvancedDuration1 dayVenues and datesLondon201217January12April12September04DecemberPrice£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsMoredatesandtobookonlinewww.cim.co.uk/0435New courseyour training budgetMultiple bookings offerTake advantage of our multiple bookings offerand save more than £500on training courses.Simply book more than one course for yourselfand your colleagues at the same time and youcan benefit from the following savings:2nd course - 20% off3rd and subsequent courses - 25% offAll courses must be booked at the same time and taken within six months of thedate of booking. Quote 735EN at the time of booking. Full terms can be found atwww.cim.co.uk/training50% off Compliance coursesNormal price £550, but now just £275when bookedalongside another course. Attend our compliancecourses and get the vital knowledge andconfidence to ensure you are operating within thelaw and following responsible business practice.ßData Protection for Marketerspage 88ßMust Know Law for Marketerspage 88ßCorporate Social Responsibilitypage 89ßMaking the Most of the Olympic Opportunitypage 89ßManaging the Risks of Social Networkspage 17Make sure you protect yourself in a complex legal and regulatory world.This offer cannot be used in conjunctionwith any other CIM promotion or memberdiscount. Both courses must be booked atthe same time and attended by the sameperson. Quote 1058EN at the time ofbooking. Full terms can be found atwww.cim.co.uk/trainingGet50%off acompliancecoursewhenyoubookanyothercoursefrom thisdirectory