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Become a confident, engagingand influential presenter,whether speaking to internal or external audiencesOverview Even the most professional and accomplishedmarketers can feel nervous and uncomfortablewhen asked to make a presentation. This coursebuilds confidence from the first moment to thelast, improving delegates' mindsets as well as skillsets. We also study the psychology of persuasion,learn how to structure material powerfully anddiscover how to engage with an audience. Benefits to you and your company Delegates address and overcome the naturalfears that people have when preparing to make apresentation, such as: Will the audience find meinteresting? Will they buy my arguments? Will Iremember what to say? Will my voice dry up?How will I handle those tricky questions?Your employer can feel confident that you are ableto represent their brand with conviction and pride,whether you are pitching for business, presentingto a peer group or engaging internal stakeholders.Who this course is forFor junior to middle managers, either agency orin-house, who want to maximise their impact andincrease their influence. What you will learn ßDiscover how to access your most positivemindset and overcome the fear of publicspeaking.ßIdentify your audience and what they careabout.ßDiscover the cycle of persuasion and the fivesecrets of great content.ßStructure what you are saying for maximumeffect.ßUse an authoritative voice: improve your tone,pace, volume and emphasis.ßDevelop more confident body language, sothat your eyes, face and hands match yourmessage.ßChannel nervous energy.ßUse visual aids.ßHandle questions.Learning approachßVery hands-on.ßIntensive practical exercises. ßSeveral opportunities to make presentations ina safe environment, and learn from peer andtutor feedback. Essential Presentation SkillsBook onlinewww.cim.co.uk 95Business, Management and Finance7 CPD hoursCoursecode0970Level FoundationDuration1 dayVenues and datesLondon201120 December201218April11July10OctoberPrice£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsRelated coursesßAssert Yourself (p96)ßPresentation Masterclass(p99)ßInfluencing Skills to Get Results (p99)Moredatesandtobookonlinewww.cim.co.uk/0970

Assertiveness is ability to say whatyou want, what you need or feel7 CPD hoursCoursecode0976Level FoundationDuration1 day Venues and datesLondon201113December201206March17SeptemberPrice£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsRelated courseßInfluencing Skills to Get Results (p99)Moredatesandtobookonlinewww.cim.co.uk/0976Overview This workshop focuses on how to become moreassertive. Assertiveness is based on aphilosophy of personal responsibility and anawareness of the rights of other people. Beingassertive means being honest with yourself andothers. It means having the ability to say directlywhat it is you want, you need or you feel,however, not at the expense of other people.Benefits to you and your company Getting the balance between being toosubmissive or aggressive at work is alwaysdifficult. This popular event gives you theconfidence to ensure that you are heard,respected and appreciated.Each member of your team brings individualstrengths and skills to your flourishingorganisation. Packed with cutting edge, highlyenjoyable, interactive exercises, this popular eventdraws out people's full potential so making themmore productive and successful as team players.Who this course is for Anyone looking to build confidence in themselvesor teams will find that this event helps youcommunicate more effectively with the keypeople you work with throughout your career. What you will learn ßKnow what assertive behaviour is and what itis not.ßDeal with non-assertive behaviour, in particularcoping with conflict.ßUse tools and techniques for being moreassertive.ßMake an impact, assertively - first impressionsdo count.ßBe heard, respected and valued.ßUse assertive questioning.ßUse the right words and tone of voice.ßDemonstrate assertive body language.ßTackle those difficult people.ßAdapt and flourish in hectic sales andmarketing environments.ßContinue to be a valued asset to yourcompany whilst remaining in control of yourown career.Learning approachThis workshop will be highly practical andinteractive allowing the group to discuss and shareexperiences. There will be a mix of small and largegroup activities, plus some written activities.Assert YourselfHow to achieve more in less timethrough research-proven training7 CPD hoursCoursecode1417Level FoundationDuration1 dayVenues and datesLondon201201February 10July11DecemberBirmingham201120September Manchester201115November Price£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsMoredatesandtobookonlinewww.cim.co.uk/1417Overview This course seeks to produce a measurable step-change in your overall ability to makeeffective use of your work and personal time. In a fun, non-threatening way, it increasesawareness of your present time challenges. Itprovides guidelines and techniques that can beshown to work in the realities of the workplace.Benefits to you and your company You will benefit by learning a flexible, practicalway of structuring your day, spending more timeon what is important to you and feeling more incontrol of your time. Increased confidence inmanaging tasks and achieving a better work-lifebalance are other typical benefits.The proven methods learnt on this course willhelp organisations benefit from increasedproductivity, fewer delays and enhanced timelyachievement of goals. More time will be spent onimportant value-adding tasks at the expense ofthe time-consuming unimportant ones.Who this course is forThere are no specific pre-requisites for thiscourse. The training is aimed at people withresponsible roles at all levels and all functionsthat have some discretionary use of their time. It is equally suited to the small business andmulti-national. What you will learn ßIdentify and avoid the 'chicken farmersyndrome' and other common time traps.ßDevote more time to what is really important inwork and life.ßClarify and achieve expectations througheffective planning, monitoring, diary andpersonal time management.ßPlan and prioritise daily tasks, cope with the'expected unexpected' and spend more timeon the important value-adding tasks.ßPlan and protect quality time for quality tasksby managing interruptions.ßSay no acceptably and prevent pressurebecoming stress.ßHave increased confidence and results fromdelegation.ßImprove your contribution to or chairing ofmeetings.ßDevelop a personal time management toolkitthat combines the benefits of both technologyand paper.ßWork with an uncluttered desk and effectivefiling system.ßManage emails efficiently.Learning approachßInter-active, relaxed and fun.ßWork-based examples to illustrate concepts.ßDiscussions to explore ideas and exercises to consolidate learning.ßResearch-proven methods to measure post-course improvement. Time ManagementBusiness, Management and Finance96Training bookings and advice +44 (0)1628 427200In partnership withGet a free A5 Filofaxmanagement systemworth £95 to helpimplement the ideasand combine with yourelectronic systems