page 1
page 2
page 3
page 4
page 5
page 6
page 7
page 8
page 9
page 10
page 11
page 12
page 13
page 14
page 15
page 16
page 17
page 18
page 19
page 20
page 21
page 22
page 23
page 24
page 25
page 26
page 27
page 28
page 29
page 30
page 31
page 32
page 33
page 34
page 35
page 36
page 37
page 38
page 39
page 40
page 41
page 42
page 43
page 44
page 45
page 46
page 47
page 48
page 49
page 50
page 51
page 52
page 53
page 54
page 55
page 56
page 57
page 58
page 59
page 60
page 61
page 62
page 63
page 64
page 65
page 66
page 67
page 68
page 69
page 70
page 71
page 72
page 73
page 74
page 75
page 76
page 77
page 78
page 79
page 80
page 81
page 82
page 83
page 84
page 85
page 86
page 87
page 88
page 89
page 90
page 91
page 92
page 93
page 94
page 95
page 96
page 97
page 98
page 99
page 100
page 101
page 102
page 103
page 104
page 105
page 106
page 107
page 108
page 109
page 110
page 111
page 112
page 113
page 114
page 115
page 116
page 117
page 118
page 119
page 120
page 121
page 122
page 123
page 124
page 125
page 126
page 127
page 128
page 129
page 130
page 131
page 132

125Booking formRef. Number:L&D Directory 2012 1165ENEvent detailsEvent title:Event code:Event date:Location:Delegate detailsTitle: Mr Mrs Miss Ms OtherFull name:Job title:Direct tel no:Fax no:Email:Membership no. (if applicable):Company detailsCompany name:Company address:Town:Postcode:Main switchboard no:Contact detailsSame as delegate:Contact name:Job title:Direct tel no:(please photocopy this form)Payment detailsPlease invoice my company:Purchase order no. (if required)I enclose a cheque payable to CIM Holdings LtdI wish to pay by:VISA MastercardDiners Card American ExpressCredit card number:Card security code:Mastercard/Visa - last 3 digits on signature stripAmerican Express - 4 digits on front of cardExpiry date:Valid from:Signature:By signing above I agree to accept CIM's booking terms and conditions.Date:We would like to contact you regarding other training products andqualifications that may be relevant to you.Yes, I wish to receive information about training and qualifications from The Chartered Institute of Marketing. byPost Email Telephone(tick all that apply)From time to time, we are approached by other companies who would like toinform you of relevant business and marketing information. These companiesare strictly controlled and we never disclose member information to them.Yes, I wish to receive information from third partiesbyPost Email Telephone(tick all that apply)Book online this form to:+44 (0)1628 427267Mail this form to:Client ServicesThe Chartered Institute of MarketingMoor Hall, CookhamBerkshire SL6 9QHMMYYDDMMYYMMYY1165EN

126Training bookings and advice +44 (0)1628 427200Terms & ConditionsCan be viewed in full at be made by fax, post, email or online andare regarded as confirmed bookings when made.An online booking form can be accessed should be confirmed within 10 daysand can only be regarded as provisional until wehave received written confirmation.CancellationsWritten notification of cancellation of the coursebooking within 0-30 days of the course date, orfailure to attend a course without prior writtennotification, will be subject to the scale of chargesshown in the Transfer and Cancellation table. Thefull course fee is due 30 days prior to the coursestart date. Courses booked inside 30 days mustbe paid immediately. If payment has already beenmade only the remaining percentage of thecourse fee, after the transfer or cancellationcharges have been applied, shall be refunded.SubstitutionsClients may substitute the original delegate withanother person at no extra charge. Writtennotification is required to substitute a delegate. TransfersWritten notification is required to transfer abooking to another course. Course bookings canbe transferred without charge when notification isreceived 31 or more days prior to the start date ofthe originally booked course.Where notification is received within 15-30 days(inclusive) of the start date of the originally bookedcourse, a once only transfer is allowed with a 25%charge applied based on the original fee. Thetransfer charge will be 50% where notification isreceived within 1-14 days (inclusive) of the coursedate. If that transfer is then cancelled or changedat any time, the full course fee remains payable.Transfers on the day shall only be permitted whensupported by a doctor's certificate. In all othercircumstances 100% of the course fee will bepayable. Only one transfer is permitted perbooking. Subsequent transfers or cancellationsshall be affected in line with the conditionsoutlined in the Transfer and Cancellation table.Transfer and Cancellation TableNumber ofCancellationTransfer days notice% event fee payable% event fee payable31+ daysNo chargeNo charge15-30 days100% 25%of fee dueof original fee1-14 days100%50%of fee dueof original fee0 days100%100%of the course)of fee dueof original fee(The original event fee is the amount that hasbeen invoiced, ie this may show a discount if thedelegate is a member). All late bookings, firstconfirmed within 30 days of the event date, willbe subject to normal cancellation and transferterms and conditions. Entry to the course will bedenied if payment has not been received or priorwritten agreement has not been given.Split Module Training CoursesTraining courses which comprise of more thanone module are designed to be attended insequence to ensure continuity of course directorand fellow delegates. Having attended the firstmodule, if a delegate wishes to transfer theirsecond module, a transfer fee equal to 25% of the total cost of the course will be levied.Transfers will only be allowed to the next available module.PaymentAll course fees must be paid in full no later than30 days prior to the start of the course orimmediately for late bookings. Settlement of theinvoice is only deemed to have happened whenthe full amount has been paid and cleared.The Institute reserves the right to levy interest or administration charges in the event ofpayments being made by installments. Thisshould be agreed in writing in advance; defaulton a payment due will result in the full balancebecoming payable and possible removal from the course.Bank details for your informationBank nameThe Royal Bank of ScotlandAddress20 Cavendish Square, London W1M 0DBBank Sort Code16-00-30Bank Account Number13234700 CIM Holdings LtdVAT Number GB 302 2509 13IBAN CodeRBOSGB2LAccount ContactMargaret WattsTelephone Number+44 (0)1628 427425Accommodation and transportAccommodation for 2+ day courses is optional.Prices are listed as inclusive and exclusive ofaccommodation. Inclusive residential coursesinclude accommodation from the morning of thefirst day of the course to the final afternoon of thecourse (unless otherwise stated on the bookingconfirmation), in a single occupancy studybedroom. Extended accommodation can bearranged at Moor Hall at a preferential rate, whichhas to be paid locally on departure. Any requestsfor extended accommodation should be emailedto airport transfers please contact receptionwho can supply details of a local taxi company,tel +44 (0)1628 427500or of courseCIM reserves the right to amend or cancel anycourse, course times, dates or published prices.Changes to course prices, times and dates willbe advised before the course start date and anycourse already paid in full will not be subject tothe increased price. As a course may becancelled up to two weeks prior to its start date,we recommend that delegates do not maketravel arrangements before this time. Any travelcosts incurred are entirely the delegate'sresponsibility. CIM does not accept any liability for reimbursement of travel costs.Intellectual propertyAll materials provided by CIM Learning andDevelopment remain the intellectual property of The Chartered Institute of Marketing and itspartners, who assert their right to worldwidecopyright unless specifically agreed otherwise in writing.Special requirements Special requirements and dietary needs can bemet and arrangements for personal religiousworship or for disabled delegates easily made.Simply state your requirements at the time ofbooking and we will make all the necessarypreparations prior to your arrival.Other termsCIM reserves the right to remove any delegatefrom their programme should their behaviour bedeemed to be inappropriate by The CharteredInstitute of Marketing or its partners. This wouldresult in no refund of course fees or other costsbeing paid.CIM Holdings Ltd is a wholly owned subsidiary ofThe Chartered Institute of Marketing. RegisteredCompany No 2585613.The Chartered Institute of MarketingMoor Hall, Cookham, MaidenheadBerkshire SL6 9QH, UKTel: +44 (0)1628 427200Fax: +44 (0)1628 427267 booking form and terms and conditions apply toCIM courses (one day workshops and residentialcourses). A separate form is available for CIMAcademy qualification programmes - you candownload a copy from, orcall us on +44(0)1628 427240to request a copy.© Copyright 2011 The Chartered Institute ofMarketing Terms and ConditionsTerms & Conditio