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Manage projects and people todeliver against expectations21 CPD hoursCoursecode0602Level AdvancedDuration3 days Venues and datesMoor Hall, Berkshire201125-27October201207-09February02-04OctoberResidentialPrice£1,975+ VATCIM Member price£1,777+ VATWhat's includedTuition, course materialsand full boardaccommodationNon-residentialPrice£1,775+ VATCIM Member price£1,597+ VATWhat's includedTuition, course materials,lunch and Balancing a team's skills and styles againststakeholder's expectations can be tricky. This canlead to poorly conceived projects with ill-definedbudgets, timings and project outcomes. This course will build the process and people skills,project knowledge and appropriate managementbehaviours, to enable managers to deliver projectsthat contribute towards business objectives, whilstalso delivering against expectations. Benefits to you and your company You will return to your organisation with athorough process for confidently managing yourteam and projects from the brief through to asuccessful outcome. You will also understand therange of skills required to be a respected projectand people manager.Your company will benefit from individuals whofeel confident in managing challenging projects,with a solid process in place to support them.Vitally, the course also focuses on peoplemanagement and how to communicate andmotivate teams in a way that ensures everyonegives their best.Who this course is for For marketing managers who wish to acquire theproject management skills necessary to managea project through to a successful completion aswell as understand how to hone and fine-tunetheir people management skills. What you will learn ßBe a project leader -balancing yourcommitment to the team and the project.ßDefine project scope, managing changes andrisk.ßPlan a project, prioritise and deliver a plan ofaction.ßWork to deadlines and deliver within budgetand on time.ßMotivate team members and gain their buy-in.ßManage stakeholder expectations.ßUse powerful negotiation skills when managingothers.ßCommunicate effectively one-to-one and toyour team. ßManage team dynamics.ßUse the power of influencing amongstextended or indirect teams.ßEvaluate the success of a project.Learning approachIt is a highly interactive course, with manyopportunities to practise skills and role-play in asafe environment. All learning points aresupported with exercises and discussion andreferences to the delegate's own work situationto ensure that theory can be put into practice.Managing Marketing ResourceBring coaching skills to yourmanagement role - get the best fromyourself and results from others 14 CPD hoursCoursecode0442Level AdvancedDuration2 daysVenues and datesMoor Hall, Berkshire201217-18January12-13April27-28September06-07DecemberResidentialPrice£1,425+ VATCIM Member price£1,282+ VATWhat's includedTuition, course materialsand full boardaccommodationNon-residentialPrice£1,325+ VATCIM Member price£1,192+ VATWhat's includedTuition, course materials,lunch and refreshmentsRelated courseßLeadership Skills for New Managers (p94) Skills for ManagersBusiness, Management and Finance98Training bookings and advice +44 (0)1628 427200Residential optionNew courseResidential optionOverview Coaching is a technique that focuses on workingwith others to help them achieve their fullpotential, work with more independence and beself-motivated.This course will show you the very best of currentcoaching practice. You will also learn howcoaching differs fundamentally from otherapproaches such as mentoring, facilitation, skillsdevelopment and training - and how to recognisethe boundaries.Benefits to you and your company Coaching skills can have an enormous impact onall your relationships. You will learn to buildrapport, add value, improve performance, resolveconflict and enhance wellbeing. You will learnhow to apply coaching techniques immediatelyand with confidence. Exploring the relationship between personal andcorporate values and beliefs - and how to alignthem within the business -will improveproductivity, satisfaction and overall performancein your organisation.Who this course is forThis course is for managers and leaders whowant to utilise coaching within their teams. You may have some experience of coaching orbeing coached, though you will not necessarilyhave had any formal coaching training. What you will learn ßRecognise when coaching can be mosteffective.ßDevelop NLP tools and reflection techniques.ßHave the important but difficult conversations.ßMotivate yourself and others by identifying thereal drivers.ßUnderstand the values and beliefs that areinfluencing your behaviours.ßCreate great rapport-building capability.ßIdentify and tackle areas of conflictconstructively.ßGet greater commitment and 'buy-in' fromothers.ßAsk effective questions to get to the answersyou need.ßUse influencing language. ßRecognise and resist behaviours thatundermine the coaching process.ßBenefit from applying the coaching approachin life beyond the workplace. Learning approachThe course is based on a workbook, practicalexercises and some structured presentation. After the course, there will be an opportunity forfurther one-to-one/small group coaching.

Increase your chances of gettingothers to act in the way you wantOverview This workshop provides the skills and approachto provide a credible argument that supports yourgoals and persuades other people. The bestinfluencers require good interpersonal andcommunication skills. This workshop will showyou how to persuade, influence and negotiate -not convincing or selling, rather learning aboutothers and negotiating. Benefits to you and your company You will gain greater cooperation, both internallyand externally, in order to meet goals, establishprinciples and initiate action. You will becomeincreasingly effective when communicating withcolleagues and customers.Your organisation will see an improvement ininternal and external working relationships, as wellas a greater acceptance of proposals for changein activities and corporate processes. Pull peopletogether, move ideas forward, galvanise changeand create constructive conclusions.Who this course is forThis course is for anyone who needs to persuadeand influence across functions (marketing, sales,finance, HR, production etc.) in order to achievetheir goals. In addition, managers who areresponsible for the management of others willbenefit from this workshop.What you will learn ßBuild rapport and trust with people.ßRecognise and understand the motivations ofothers.ßUse the learning style and social style ofothers in order to influence.ßDevelop a structured approach to influencingand persuasion.ßUse neuro-linguistic programming (NLP)techniques to move the other person towardsyour point of view.ßHandle conflict, disagreement ormisunderstandings effectively.ßNegotiate through finding shared solutions.ßObtain and retain commitment.Learning approachThe programme will be supported by a coursemanual, though the nature of the subject makesthe day very experiential. Participants will beencouraged to explore themselves in order tobetter understand others and thus to be moreeffective in influencing.Influencing Skills to Get ResultsBook 99Business, Management and Finance7 CPD hoursCoursecode0977Level AdvancedDuration1 dayVenues and datesLondon201127September201221February24SeptemberPrice£550+ VATCIM Member price£495+ VATWhat's includedTuition, course materials,lunch and refreshmentsRelated coursesßAssert Yourself (p96)ßNLP for Sales Success(p109) powerful presentation skillsfor increased business and personalsuccess14 CPD hoursCoursecode0065Level MasterclassDuration2 daysVenues and datesLondon201220-21MarchMoor Hall, Berkshire201105-06 December201212-13June03-04SeptemberResidentialPrice£1,815+ VATCIM Member price£1,633+ VATWhat's includedTuition, course materialsand full boardaccommodationNon-residentialPrice£1,715+ VATCIM Member price£1,543+ VATWhat's includedTuition, course materials,lunch and refreshmentsRelated coursesßEssential PresentationSkills (p95)ßInfluencing Skills to Get Results (p99) PinnockDavid believes thepotential to be a greatpresenter exists in all of us and he aims todevelop that throughchallenging,constructive andsupportive training. In1997, David formed hisown training business,designing, developingand delivering coursesfor blue chips andSMEs throughout theUK, Europe, Asia andSouth America.Overview This programme will develop powerfulpresenters, who feel confident in their ownperformance. People who build and maintainrapport with their audience and communicate inan impressive and influential manner.We are increasingly judged on how competentlywe deliver our message as well as the messageitself. This applies to staff meetings, clientpresentations and our wider business and socialcommunications. The difference betweensuccess and failure often rests on our ability tobe an effective and persuasive presenter.Benefits to you and your company You will benefit from higher levels of competenceand credibility during presentations. You will learnto use a range of presentation techniques toachieve your objectives and inspire people toaction. Future presentations will be welcomed,not feared.Organisations who invest in this programme fortheir sales and marketing professionals and othersenior personnel will gain significant benefits.Their staff's increased presentation skills and selfconfidence will enable them to influence decisionmakers, gain acceptance of ideas, win morebusiness and enjoy greater success.Who this course is forEveryone who needs to make businesspresentations more effective, enjoyable andsuccessful, especially those in more seniorpositions, who need to make a difference tobusiness performance.What you will learn ßIdentify your perfect presenter profile and worktowards its achievement.ßHave more confidence and competence infront of any audience.ßBuild and maintain rapport with their audience.ßHave a greater understanding of audienceneeds and how to satisfy them.ßUse a toolkit of techniques for structuringpresentations that make an impact.ßGain more control in audience interactions andchallenging presentation situations.ßSet a plan for maximising presentationopportunities.Learning approachßPositive, supportive, constructive and a briskpace.ßLearning by doing and reviewing.ß8-10 presentations throughout the 2 days.ßExercises demonstrated by course directorand/or review coach.ß1 to 1 reviews in separate room.ßDelegates receive a DVD of their ownpresentations.PresentationMasterclassResidential option