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For course information call 020 8090 3020 www.barkingdagenhamcollege.ac.uk69Student ServicesGeneral InformationInformation, Advice & GuidanceIn our Learner Help Centre we have a team of friendly experts on hand, ready to help. They can help you find the right course for you, and put you in touch with other services that the College provides, such as our careers advice and welfare services.During term time the Centre opens 8.30am to 7.30pm Monday to Thursday, and 8.30am to 4.30pm on Friday. Opening times may be subject to change so please check our website.You can also contact our friendly team on 020 8090 3020 or email engagement.services@barkingdagenhamcollege.ac.ukThe Matrix accreditation endorses our service to youThe Information, Advice & Guidance given by the College has been endorsed by the Matrix organization. This national body recognizes both the quality and impartiality of information, advice and guidance services, and Barking & Dagenham College has retained the award for another three years following an inspection in May 2010.This award endorses not only the service we provide to new learners in helping them find the course that's right for them, but also the help we provide to our learners during their time with us such as counselling, careers advice and learning development plans.The award also extends to the service we provide to our employer clients who commission our training services.WelfareWe can also give you support and assistance on a range of issues including money, homelessness and asylum difficulties. In the first instance speak to our Learner Help Centre and they will direct you to the right person at the College. CounsellingThis is provided in the strictest confidence and is run by qualified professionals who abide by the standards and ethics of the British Association of Counsellors. Counselling gives you the time and space to talk about something that's important to you and is used by hundreds of learners every year, so there is nothing to be ashamed or worried about. Onsite nurseWe also have a registered nurse at our Rush Green campus who is available to offer you confidential support and advice should you need it.Student UnionOur Student Union is run by learners for learners. Its role is to support and organise activities and events, clubs and societies. There are plenty of opportunities for you to get involved and to get your voice heard.All learners automatically become members of the National Union of Students (NUS). An NUS card entitles you to discounts at a wide range of shops and entertainment venues across London. For any Student Union related matters contact Richard Young on extn 7048.ChildcareIf you need immediate help with your childcare, please contact our Learner Help Centre to discuss possible options.Multi-faith RoomA quiet room is available at our Rush Green campus for multi-faith prayer. This can be located in F Block. International LearnersWe welcome learners from all over the world. Whether you want to improve your English, or undertake a vocational course, there are lots to choose from. All courses are open to international learners providing you can meet the entry requirements. International learners are generally required to pay for their courses. For further details visit our website or speak to Engagement Services.

For course information call 020 8090 3020 www.barkingdagenhamcollege.ac.uk70Making the most of your time with usGeneral InformationThe Learning Mentor Service This Service is designed to boost both learner retention and individual achievement. Learning Mentors are generally Level 3 learners at the College, who have a strong desire to motivate and support others.A Mentor will: l Motivate, support and guide youl Introduce you to a wide range of study skills l Help you to complete coursework and prepare for examinationsCoachingEvery learner is assigned a Personal Coach. You will see them regularly to discuss your goals and progression, check your performance and identify ways to improve. They will help you complete your Individual Learning Plan (ILP). If you need any advice about your course, college life or any problems you may be experiencing outside, you can speak to your Personal Coach in confidence. Unless you are on a short course, you will also meet your Personal Coach each week in a group tutorial session with other learners on your course.Earn While You LearnThere are paid opportunities for current learners - including mentoring other learners or being an Ambassador for the College at events. Please contact the Enrichment Officer to find out more.Enrichment ProgrammeIn a world that increasingly looks for people with a range of skills and interests beyond their qualifications, the Enrichment Programme is an essential part of your college experience. The programme provides you with additional activities and opportunities during your time with us:l Get involved in college lifel Learn new skills l Take up new challengesl Make new friends l Gain new qualifications l Take part in or represent the College in sporting activitiesOur current enrichment programme offers a diverse range of activities which include:l Sportl Dancel Media and the artsl Courses and qualifications l Social and external events We always try to run a range of different activities throughout the year, so your opinions and suggestions on what we can add to the programme are extremely welcome.Information TechnologyThe College is at the forefront of computing technology. All learners have free access to computers including use of the Internet. Computers are available at various times around the College and learners are encouraged to make full use of all available resources. Learning Resources ServiceThis includes our library, Learning & Development Centre, drop-in IT facilities and media resources. As well as supporting your studies we also run workshops to help with assignments. Please speak to your tutor for more information.