DENTAL PROJECT PERUCODESTA Offsetting flightsWith air travel constituting between 2-5% of all global carbon emissions, we recognise the need to minimise our impact and we encourage clients to offset their flights, as we do for our members of staff. In the last year, we have had a 63% uptake on offsets, which funds our chosen TICOS (Tourism Industry Carbon Offset Scheme) project in Latin America. Every TICOS project aims to alleviate poverty and reduce carbon emissions locally. Our first project funded the installation of solar panels in 21 rural communities in Panama. Now we support a native tree project in Guatemala, helping alleviate deforestation, poverty and malnutrition. For more information on the projects and what has been achieved visit journeylatinamerica.co.ukCarefully chosen suppliers and servicesEver since we started in 1980, we have believed that it's our responsibility to do all we can to protect the places to which we send you and to ensure that as much as possible of the money you spend filters through to local economies. We, and everyone we ask to deliver services to you, take pride in offering responsible holidays - with minimal impact on the environment, support for community development and ensuring good working conditions.Giving something backWe support a number of small local charities in Latin America, where our financial contributions and on-going support help to make a real difference. In addition, we are quick to act in times of disaster. In the last year we have made contributions to relief work, such as in Peru following the devastating floods leaving many communities without basic provisions, and even homes. Please contact us if you too would like to get involved and support these worthwhile causes.174Responsible Tourism Flights To reach and return from Latin America, you have to spend at least 12 hours in the air: but you'll usually have a choice of airline, class, price and route.Is it worth upgrading to premium economy, business or first class?We all know that economy class is where the cheapest and smallest seats are. Carriers vary, but the higher classes give you priority check-in and a larger baggage allowance, a comfortable airport lounge and better service if there are any delays. There's a bigger seat, and a better angle of recline (many go completely flat), better food, and complimentary alcoholic beverages. You do arrive in better shape?but no earlier than the people in economy class.Internal domestic flightsIn the UK, some carriers offer services from regional airports. We have negotiated special arrangements so that you may fly, often at no additional cost, from you local airport. All domestic flights in Latin America in this brochure's holidays are priced in economy class. Smaller aircraft operating to remote airstrips often impose reduced baggage allowances.Strategic alliances and code-sharing?Airlines have joined forces. You may find that you've booked with Iberia but you travel with British Airways. This practice is known as code-sharing. Where we know about it in advance, we will advise you.Airlines The UK airfares market is highly volatile. There are several different airlines serving Latin America and we have very competitive tariffs with all of them. Prices will vary depending on the time of year you are travelling. Your choice of airline will also depend on your destination and how quickly you want to get there. Some flights to Latin America are non-stop e.g. British Airways to Brazil, others are direct?stops may be made on route but there is no need to change 'planes ?and some require an intermediate change of 'plane, usually at the 'home' airport of that carrier e.g. Air France involves a change in Paris. Special fares, booking classes and seating classesLong haul flights usually have economy, business and first class seats. Shorter domestic flights may have only economy. Within economy, there are often different rates according to varying restrictions and booking conditions. We'll book you the best fare available in your chosen class which will suit your holiday itinerary.Bought your flights elsewhere?If you have already booked your flights when you come to us, we're happy to dovetail your holiday to suit your existing plans. However, our liability is reduced if we are not responsible for all your travel arrangements, or where your itinerary is discontinuous. We won't just wash our hands of the matter, and usually a 'phone call is sufficient to rearrange services if you arrive late. But we can accept liability only for the elements of the itinerary that we are contracted to provide.Appointed Operator Below One of 21 Kuna indian communities in Panama receives solar panels, funded solely by Journey Latin America carbon offset contributions.Below Volunteer dentists get to work in the rural Apurimac Valley, Peru. Dental Project Peru is just one of the charities we support on an ongoing basis in order to help them plan for long term development.

174020 8747 8315 / journeylatinamerica.co.uk bookings, consultant advice and additional information 175Booking: general informationThe General Information below and Booking Conditions on p176-177 relate to bookings made from the Journey Latin America 2012 Bespoke Holidays brochure, or for any tailor-made bookings initiated from our website, or without reference to the brochure. The nature of our holidaysMost of our suggested itineraries, journeys and excursions are hotel (or motor vessel)-based, using accommodation that ranges from the comfortable to the luxurious. They do not involve hard physical effort or deprivation. Many will offer optional activities, such as hiking, cycling, horse-riding or kayaking, which involve moderate effort over a period of only a couple of hours or so. Others include these activities as an intrinsic part of the itinerary, and you will need to be fit. Latin America's infrastructure and tourist amenities have improved but it is still largely an underdeveloped continent, and the high altitudes of the Andes or the tropical fastnesses of the Amazon rainforest do not lend themselves to creature comforts. Even the most meticulously planned arrangements can, and do, go wrong. Conditions are such that there may be moments of discomfort, and delays are a way of life. Clients booking package or tailor-made travel arrangements implicitly accept the above. Journey Latin America accepts no liability for the results of delays, or any loss, consequential loss or contingent liability arising from them. Clients, their baggage and property travel entirely at their own risk, acknowledging that in participating in the trip, certain risks may occur, including, but not limited to, the hazards of travelling in mountainous terrain, the forces of nature and the limited medical facilities of some regions. Passenger seat belt regulations are not widely enforced. Hard hats are not normally provided for horse-riding or cycling.Our tariffsThe prices shown for our suggested itineraries give you a guideline as to cost, though obviously this will vary with any changes you decide to make. The prices show reflect the lowest appropriate season in standard or superior accommodation as indicated. Where appropriate, transfers and excursions may be private; on other occasions you'll be sharing the services with others- especially where there is nothing special to be gained by private travel. You can of course, ask us to modify these details if your priorities are different: in fact, the journeys are in most cases very flexible. A full quotation will accompany our written proposal for your itinerary.Not included in the Tour Tariffs. Comprehensive travel insurance.. Visa fees.. Domestic airport taxes. . International airport taxes (on the few occasions where these do not form an integral part of the cost of the ticket).. Porterage (unless stated), laundry, telephone calls, items of a personal nature, gratuities.. Side trips or excursions shown as optional. . Entrance fees to national parks or municipal taxes which cannot practically be collected at the UK end, and which must usually be paid locally in cash. The most significant of these is the Galápagos Islands fee, currently US$110.. In some locations the services of a representative are not included, and, particularly if you have so requested, you may have only a driver who speaks little English.Visas The following is true as of August 2011. Visa information displayed in our Briefing Dossier relates to British passport holders and to stays of 30 days or less, and in all cases to clients whose personal or professional circumstances do not preclude their entry to a country, or their transit through it. Passengers intending to enter or transit the United States of America must have a valid, machine-readable passport and MUST complete the ESTA (Electronic Travel Authorisation System) form before departure, costing approximately £10. Please visit the following website: https://esta.cbp.dhs.gov (Beware, there are also scam websites). Passengers who have not completed the form will be denied boarding. Your full passport must have at least 6 months' passport validity remaining after the date of return travel.MealsWe rarely make reference to meals in the brochure, but their inclusion or not in the price will be clarified in your individual proposal. In many cases breakfast is included in hotel rates (e.g. always in Brazil, not always in Mexico). Some hotels and itineraries will offer full-board (breakfast, lunch and dinner) or half-board (breakfast and one other meal). Breakfast may be a substantial buffet, or, more rarely, a simple bread roll and a hot drink.Tickets and vouchersAfter you have paid in full, you will receive (usually a month before departure) your transatlantic airline e-tickets and any domestic flight tickets that are to be issued at this end. Most tickets are issued electronically, but traditional paper tickets may be necessary on some routes. Our financial summary or itinerary is not an airline travel document, although you may be asked to show it as evidence for your eligibility for the airfare you have paid. If you do not have a valid ticket or e-ticket, the airline will ask you to pay again. You will receive an itinerary for the services we have contracted on your behalf in Latin America. The normal procedure is for our local handling agents in Latin America to give you their own vouchers or tickets. A 24-hour emergency UK number, printed in your final itinerary letter, will enable you to contact us quickly if something goes wrong.Taxes and surchargesWith wildly fluctuating oil prices, airlines are applying fuel surcharges, as well as taxes, to their normal fares. The level of surcharge is constantly changing and at the time of going to press is between £200-£250 per person. This is included in the fare we quote to you but is subject to change until you have paid in full and the ticket has been issued. UK A.P.D. airport tax is currently £75-£85 for economy seats and £150-£170 for all other classes. Other taxes include security and airport charges and can amount to between £20-£100. All airport taxes which are pre-payable at this end are included in the airfare quoted to you.Card paymentsNo surcharge will be imposed on payments by debit card; however if you wish to pay by credit or charge card a fee of 2% of the value of the payment is levied to cover the cost of the transaction.How to book A brief overview 1. You contact us with your plans2. We discuss your itinerary with you3.  Journey Latin America sends a proposal of itinerary and a confirmation of price4. You send a deposit* *we will not normally make reservations, other than for flights, until we have received your deposit5. You complete the booking form (which you'll find on our website)6. Journey Latin America books your itinerary7. Journey Latin America sends a confirmation of itinerary and price